FAQ’s

A Virtual Assistant (VA) is a skilled professional who provides administrative, technical, or creative support remotely. I offer tailored services to help streamline your daily tasks and manage your operations efficiently. By handling routine and time-consuming tasks, I allow you to focus on what truly matters—whether that's growing your business, managing personal commitments, or achieving your professional goals. My goal is to enhance your productivity and simplify your life with dedicated, reliable support.

Even if you already have an executive assistant at work, I can still provide valuable support in other areas of your life. My services are designed to complement your existing support system by focusing on tasks outside of the office, such as managing personal schedules, coordinating travel plans, handling household management, or assisting with special projects. This allows you to maintain balance and focus on what truly matters, both professionally and personally.

When you choose to work with me at New England Virtual Assistant Solutions, you're not just hiring a service—you're gaining a dedicated partner committed to your success. Here's why you should consider working with me:

• Tailored Expertise: With a background in executive assistance, office management, and event planning, I offer a wealth of experience tailored to meet your unique needs. Whether it's managing your calendar, coordinating personal errands, or planning virtual events, I bring a high level of professionalism and attention to detail.

• Personalized Approach: As a solo operator, I provide a personalized approach that ensures your needs are met with the utmost care. My focus is on understanding your specific requirements and delivering solutions that enhance your productivity and streamline your operations.

• Cost-Effective Solutions: Enjoy the benefits of expert support without the overhead costs of hiring a full-time employee. My flexible service options, including hourly rates, custom packages, and project-based work, allow you to scale support as needed.

• Confidentiality and Trust: I prioritize data privacy and confidentiality, ensuring that all sensitive information is handled with the highest level of security and discretion. Your trust is paramount, and I am committed to maintaining the integrity of your information.

• Seamless Integration: My goal is to integrate smoothly into your workflow, offering support that complements your existing systems and processes. Whether you're a busy executive needing lifestyle management or a small business owner requiring operational assistance, I provide solutions that fit seamlessly into your life or business.

I offer a comprehensive range of services designed to simplify your life and enhance your productivity. From meticulous administrative support and personal assistance to financial management and operational services, my goal is to handle the details so you can focus on what truly matters. Whether you need help with calendar management, travel coordination, household tasks, or light HR assistance, I'm here to provide tailored solutions that meet your unique needs.

To ensure efficient task management and accurate billing, I use a variety of tools and methods to track time:

• Time Tracking Tools: I utilize software such as Toggl Track and Asana to log the time spent on different tasks and projects. These tools allow for precise tracking and reporting.

• Project Management Platforms: Tools like Asana or Trello helps me manage and monitor progress on various projects, often including built-in time-tracking features.

• Manual Logs: For tasks that require a more personalized approach, I keep detailed manual logs to record hours and activities.

• Integrated Systems: Some applications integrate time tracking with invoicing and client management systems, streamlining the process.

• Regular Check-Ins: I perform regular reviews and adjustments to ensure time tracking aligns with project milestones and client expectations.

These methods helps me ensure that every minute is accounted for, providing transparency and efficiency in my services.

My standard operating hours are Monday to Friday, from 9 AM to 5 PM EST. I am flexible and can accommodate different schedules to meet your needs.

I offer flexible pricing options to accommodate your needs:

• Hourly Services: Ideal for short-term or occasional tasks, with a minimum number of hours required. Contact me to discuss your specific needs and get a personalized quote.

• Monthly Retainer Packages: Custom-designed to offer ongoing support and comprehensive service. This option provides a discounted rate for regular, recurring tasks. We can tailor the package to match your unique requirements.

• Project-Based Pricing: Perfect for specific, one-time projects. Pricing is based on the scope and complexity of the project, ensuring transparency and control over your budget.

Ensuring data privacy and confidentiality is a top priority. Here’s how I handle it:

• Secure Communication Channels: I use encrypted communication tools for all client interactions and file transfers.

• Confidentiality Agreements: I am willing to sign non-disclosure agreements (NDAs) to formalize the commitment to keeping sensitive information private.

• Data Protection: I use secure cloud storage solutions with strong encryption for storing client data. Access is restricted to authorized individuals only.

• Regular Updates: I keep all software and systems up-to-date to protect against vulnerabilities and threats.

• Access Controls: Sensitive information is only accessible to me, and I implement strong password protection and multi-factor authentication.

• Compliance: I adhere to relevant data protection regulations and industry best practices to ensure compliance.

If you have any specific requirements or concerns regarding data privacy, please let me know, and I will address them accordingly.

Yes, I can handle urgent or last-minute requests. While I strive to manage my schedule efficiently, I'm flexible and can prioritize urgent tasks to ensure that your immediate needs are addressed promptly. Please let me know as soon as possible if something urgent arises, and I'll do my best to accommodate your request.

Yes, while my business is based in New England and I have a strong local presence, I also provide virtual assistant services to clients outside the New England area. Whether you’re near or far, I’m here to assist you with personalized support tailored to your needs.